Products made in USA with top notch quality and service. Flexible configurations and geared towards wellness - over and above relaxation. Sales reps were happy to answer questions by phone - helpful, but not aggressive in any way. They stand by their products, and that doesn’t need a hard sell.
As we started planning our master bath remodel, I began the hunt to find a stand alone jetted tub. I currently had a drop-in jetted tub that I loved but it too too much room. One of my google searches returned Hydro Massage. I was fascinated. Stand-alone and jetted? I immediately texted the number on the website. Ron, the sales person, invited me to the show room to checkout the different models. Ron even had one of the models I was interested in brought to the showroom to make sure I was able to sit in all the choices. Ron patiently talked me through all the options as I kept moving from tub to tub, sitting in them, trying to decide the best one for me. Even after I decided the model, Ron sent me home with the template for both lengths, so I could really get a good visual on the footprint for each size. Ron was also very helpful when I needed to get the drain connector. He had the one I needed on hand and I was able to pick it up that day! I greatly appreciate their patience and support as I worked through all the choices to pick out my perfect future bathtub!
My bathtub story is a lengthy one, however it ends like a fairy tale. I happened upon Hydroworks online while looking a special size whirlpool/airbath tub. I reached to them and immediately got a response. Talked with Ron about what I was looking for and he told me he didnt have that size tub there, but give him aday or 2 to see if he could find one, And 1 day later he found one. The process started. so exciting. 4 weeks just 4 weeks I had my bathtub. And I love it. .They were so easy to work with, answered any questions i had and guided me along the way. I would absolutely buy another from them. Ill post pictures when my bathroom remodel is complete
We recently did a remodel of our house, part of which was to do the bathroom. We purchased the Mystique Platinum Combination tub and it has not disappointed. The jets are powerful and work exactly as you'd expect. The quality of the tub is also as expected. However, what really impressed me was the company's customer service. When our remodeler damaged a part during installation, this company went out of their way to make sure that I was taken care of. When I first purchased from this company, I was nervous to spend the amount of money that I did on a company that I had never heard of. As it turned out, this company provided a high-quality product and even better customer service. I highly recommend them.
After exhaustive research of online for an air jet whirlpool tub for our home that was damaged by a hurricane, we discovered "Hydro Massage Products". I emailed the company and Melaine responded very quickly. Ron was extremely helpful in answering questions and explaining their products and process. They were kind and professional which is greatly appreciated. They also sent our contractor the drain and a template of the tub so efforts to rebuild can continue while we wait for the Rosabella 7236 tub to arrive.
Ron was very helpful and full of information. Was able to answer all my questions and gave me the information I needed to make the decisions to purchase. I have recommended them already to friends and family and even our builder.
After researching options for jetted tubs and visiting a few stores, I found HydroMassage through a Google search. Being able to customize the tub with the number of jets, location of the jets, addition of a water heater to keep the water in the tub hot, and selecting from several tub sizes, was fantastic. The other amazing thing about the freestanding tub that we purchased is that all of the equipment (e.g. pumps, heater, air blower) are all contained inside the freestanding tub. Most other tubs on the market required at least some of the equipment to be located external to the tub connected with pipes. We did not have the space to do that so the HydroMassage freestanding tub was perfect. We ordered a two person tub that comfortably fits two people, each with their own jets and controls for the jets. The Rewards freestanding tub is also very efficient with space. We replaced a small built in tub that barely could fit one person with the Rewards two person tub with the same footprint in the bathroom. When you order a customized tub there are a lot of choices which require a lot of interaction with the company reps. Both Ron and Kevin at Hydromassage were very responsive to my questions up until the tub was delivered to our home. We have been enjoying the tub for a month now and it performs better than we had hoped it would.
After an unexpected pipe burst in the condo above us we were suddenly thrust into a full bathroom remodel! With timelines tight I needed a company that could work quickly and give me the quality specialty product I was searching for - a whirlpool tub that would fit a very specific space and could get delivered by the deadline date which was just around the corner. In the middle of a series of disappointing calls I stumbled upon Hydro Massage Products online. As I looked at the products and then the reviews I began to get excited. The concern is that they were in CO and we are in CT and the timeline was short. Imagine my relief when I spoke with their gracious and helpful staff and learned that I could get my specially made tub with all the bells and whistles rush shipped to our condo on time to meet the deadline! We are so grateful for Hydro Massage Products and can't wait for our new tub to arrive and get installed! (Will update this review at that time.)
After many nights of online searching for a jetted whirlpool tub for our new home build I came across "Hydro Massage Products". I reached out and Ron was extremely helpful in answering questions and explaining their process. Our builder also had some questions which they promptly answered.We ended up going with the Rosabella 6636. We cannot wait to move in and start using the tub
As we are just in process of ordering our Hydro Massage tub specifics about the unit unfortunately is not possible. However, due to the fantastic customer support - Thanks Tony! - our anxiety is extremely low. Numerous questions were answered across multiple days without delay or impatience. Thank you. It is obvious from our interactions that they value their product and want the best for their customers.Thrilled that we found this company and cannot wait to relax in our new tub!
Big Thanks to Ron and the HydroMassage team for their patience, diligence and professionalism. They took the time to explain to me the pros and cons of the multitude of types of tubs and the respective options on each until I was completely satisfied that I found the correct tub that fit my needs. After shopping around and doing my due diligence, I determined that Hydro Massage was the best product for the best price. THANKS!
It was a great investment I did. Simply so relaxing. I purchased "Sarah" type, and after I installed it in my bathroom, Friday evenings became the relaxing time with the Hydro Massage bath. The one I had had both Jet and Oxygen, and I especially liked the oxygen (air bubbles). When I moved, I even wanted to move with the bathtub. Now I am going to install my second Hydro Massage Product bath in my new house.
We purchased two unique tubs for our new build and I will be purchasing another one from Hydro Massage. Our experience was seamless from selection to delivery and we would recommend this company to anyone interested in upgrading or remodeling or building new.
We purchased our first Hydro Massage tub 15 years ago when we built our home and absolutely loved it. We recently bought a new home that requires a bathroom remodel; we just purchased our second Hydro Massage tub and we’re looking forward to many more years of relaxation from a quality tub that has met our expectations in every way. Hydro Massage Products sets a high bar for other manufacturers to try and live up to.
After a pretty exhaustive research I chose a Hydro Massage Zen Oval. Ron was great in explaining the different options and the oval tub fit well in the alcove in the master bath. We've placed our order and are waiting for the tub to be delivered. Everyone at Hydro Massage has been friendly, responive and easy to deal with. We can't wait to get a hydro massage when the tub is installed!
From my first interaction with this company it has been nothing but professional, courteous and humbling to find a company that calls you back very quickly if they are unavailable at the time of your call, in fact unheard of in todays times. Ron was very helpful in telling me the steps and getting me the product I have been searching for. I found this company just by internet search and I am glad I didn't buy anywhere else! I cannot wait to use my new hydro massage tub.
We are remodeling our home and we selected Hydro Massage Products. They have a solid product with high end pumps & heater. The lifetime guarantee is another enticing feature!
This place offers a lifetime warranty and it’s made in the U S. Had many questions, Tony and Ron were beyond helpful, made me feel safe about my purchase. I’m a buyer be trade and can tell you that this kind of customer service was greatly appreciated.I will share before and after video when my Reno is done! Thank you Tony & Ron
We had very specific ideas about ordering our new bathtub. Tony went above & beyond to help us figure out the perfect tub!! Thank you for great service!
As i am remodeling my bathroom...let me tell you looking for the perfect bathtub can be confusing with so many options, but splurging on the purchase of this new bathtub was made easy breezy with the assistance of Tony and Jeanne. I would recommend this company to anyone! I excitedly wait the delivery of my new bathtub. Lisa Russell
We are in the process of making our bathroom more user friendly. And replacing our Jacuzzi tub with a Hydro Massage. Working with Lish convinced me to make this work into our budget. Lish was very professional and friendly. She explained in detail how things would work and provided answers to all questions I had thru many phone calls. I cannot wait to receive the tub in September and complete our remodel. Thank you Hydro Massage and Lish, you re the best!!
I am so excited after extensive research and multiple phone calls to Ron and Tony about replacing my Jacuzzi tub with something that I could use that would help with my Rheumatoid Arthritis and Fibromyalgia and Degenerative Disc Disease I have placed my order. I will continue to add updates as soon as my tub is installed - I believe it will help me significantly. I will let everyone know. Hopefully it will be delivered within a month. The fact that this will have a lifetime warranty is fabulous - great peace of mind.
Ron explained the bathtub product very well, he was thorough in answering all my questions and returned my calls in a timely manner.
These tubs look amazing! I couldn’t find anything like them anywhere else. I worked directly with Lish who is super friendly and very responsive. She took a lot of time to answer all of my questions and sent a lot of pictures to help me make a decision. I can’t wait for my tub to arrive! This company has been a pleasure to work with!
Great Service & Response
I just ordered our Rewards tub and can't wait to get it! Lish was very helpful in walking us through all the options to make a final decision.
Excellent consumer service. Lish helped me select the right tub and made helpful suggestions. Give her a chance to help with your next bathroom remodel.
I was looking for a new tub with jets for our bathroom. After researching and finding Hydro Massage, I knew exactly what tub I was looking for. Lish Orcutt, was great to work with as she answered all my questions, and even helped me narrow down what tub was perfect for our master bathroom. I can't wait to receive our new tub and get to use it. I would definitely recommend this company for your bath tubs.
I bought the Heavenly 6 Platinum around 6 years ago for my new home. This is a pretty expensive tub and initially I was pretty pleased. However after several months the plastic pieces over the jets started breaking. I contacted the company and was told they would ship me additional pieces to replace the broken ones and that they were going to re-manufacture the pieces for a higher quality. As they continued to break the company continued to send me new parts at no charge.However now about half of the ones installed are broken and the company is no longer responding to my calls or emails. Initially I was told they were behind and would catch up. Then I was told that I'd need to pay for the new parts which I agreed to do.I have now been waiting 7 months for new parts without success.So this is fair warning to anyone who is considering buying one of these fairly expensive tubs from this company. Don't. They appear to refuse to continue to service their tubs after the sale.>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>After writing this review I again contacted the company and was forwarded to the owner. He was surprised at the issue I was having and agreed to resolve it. Thanks so much!The tub really is great.
We purchased the Sara 58" free standing jetted tub for our main bathroom remodel. Everyone their from Sales which was Ron, Jennifer and Kevin in customer support were great and very informative. When you are purchasing this type of equipment there are a lot options that tub can be fitted with. I had lots of questions and all were answered promptly and knowledgeable. Being American made with American parts was a big deal for us! I highly recommend checking their website to what they offer. The most important thing is that the wife loves her new Spa!!
We purchased the platinum series alcove tub to fit an already designed space. It has become a very large remodel project, and we still have a couple weekends to go before completely done. But...we have the tub in , wired and plumbed. We have used it a few times, and it was well worth the full demo for our bathroom!When the air and water jets are all on full speed, it is quite the experience.We are going to love it and can't wait to get it fully enclosed and finished off.Thanks to Ron and Jenny for their extremely quick responses on all our questions.Pictures to follow when we are done.
We had a hot tub from Hyrdo installed in our renovated bathroom and it has been the best decision we made. The tub is spacious and incredibly relaxing after a long days work. I would highly recommend this product to anyone !
I chanced upon Hydro Massage Tubs after weeks of searching for the perfect tub. I have major joint and bone complications especially in my knees and back. All other tubs were either to shallow, to narrow, or the back slope was to steep. I called and spoke with Ron Stevens (my sales contact), he spent many hours going through all my medical issues to ensure I made the right decision for my needs. There was no pushing to any tub or to a more expensive tub, it was all about me and my needs. In the end I purchased the Sarah 66"x36", with one size modified to work within the space parameters. Kevin in parts was also amazing and beyond helpful and most of all they were so pleasant to work with.All in all, I spend hours on end in my Hydro Massage Tub, and at all hours of day or night. It is the most comfortable tub I have ever been in!!! I would recommend Hydro Therapy Tubs to anyone who wants a personal buying experience without any hassles. 1000/1000!!!
I absolutely LOVE my Hydro Massage tub. I use it daily and have for over a year and a half now. They have wonderful customer service and are always responsive when i reach out to them. Yes...it took some time to get the tub...but it is custom and well worth the wait! Thank you Hydro Massage!!
Do not order from this company. They are super rude and unprofessional. I called to change an order and was planning on ordering something different, but got hung up on three times before being yelled at and hung up on again. I would not recommend, especially for the amount of money you would be spending.
I want to give Hydro Massage a shout out for making our "dream" bathroom a reality! The whole process, from ordering to delivery, was just as promised. This was a big project and we were a little skeptical ordering a tub, just by photos online. Everything was just as described and we couldn't be happier with the tub. The delivery time was just as quoted and actually, we received our "custom" tub, faster than our "stock" cabinets from a big box store...lol!Thank you for making this BIG project a LITTLE easier!Dan & Kim Hunt
I LOVE MY TUB!!!!! It was worth the wait. It’s what I look forward to nightly to relax and jet any ache or pain away. Water theory is by far the best. You get what you pay for but I rather have the jet tub in my home than go to theory. I call it a medical expense that hold GREAT VALUE. Thanks Ron and Jenny. After using my tub for several months that not only has a fabulous. jet system but i also got the air filtration in the water FABULOUS FABULOUS FABULOUS that along with the enhance formula my skin has NEVER felt this soft to the touch. Its also good for any skin ailment dermatitis etc. This was by far my best investment its a chunk of change but what you get is priceless. I can't rave enough about it. Just do it! You won't regret it. Elaine Jacovini, Dip.H.Ir. Holistic Iridologist
Love my tub. I ordered the mystique 6032SKTF (Platinum). Custom jetting, extra shoulder & foot jets. Ron was great to work with, called several times asking many questions, and he answered all of them plus provided information I did not think to ask. Tub is great for body aches, pains and relaxation.. I have fibromyalgia and it helps me tremendously. Customer service is great, shipped on time. Definitely recommend.
We love our hydro massage tub! This company is super responsive and always so helpful! It is my favorite thing in our house! I soak in this luxurious tub daily! Thrilled with this purchase!
If you're ordering a custom tub, good luck! Mine arrived missing a feature. I waited almost 2 months for it to arrive the 1st time. I was given the option to take a small refund of send it back and get a new one. The best part is, they have to make the changes to the current tub rather than fabricating a new one and swapping them out on delivery. There's also no refund or credit for time lost or the extra money needed to get the tub into my house the first time.
I am so thrilled with my new hydro bathtub. It is exactly what I dreamed of. The air jet features and Revive oxygen system exceeded my expectations. The customer care was awesome. They helped me figure out what size tub I needed and explained all of the features. Thank you so much. It made my bathroom my new favorite room.
I have never had a better customer service experience than with this company. These are the 4th and 5th tubs we have ordered from them. Our first ones are still ticking after 18 years. They give marvelous customer service immediately. When our builder's installer misplaced parts, they sent them Express Mail TWICE due to a mix up with no cost and no questions asked. They also helped via phone with questions and got everything running like clockwork. I definitely recommend this company and would order from them again and again.
We moved and sold our first tub with the house. I could not believe the difference the tab made with my arthritis. Second tub received an installed and back to feeling wonderful. Thank you so much!! You are the best to work with even long distance.
My hydro massage tub is exactly as advertised. The jets and features of the tub are top notch. The tub does require a lot of water to fill so my only recommendation to buyers would be to have on demand water heater or two water heaters for enough supply. The jets do have a built in heater that holds temperature well.This is definitely a staple to any high end bathroom.The service from Hydro Massage has also been best in class!
Mary Jo Cook
Thank you Ron S. from Hydro Massage tubsI deal with arthritis and because of Kidney issues I refuse to take most meds. I instead treat arthritis naturally and I have found this Hydro massage tub to be excellent for pain relief. I cant thank Ron enough. I had an alcove tub in the guest bathroom room and this tub fitted perfectly in that space. It's way deeper and allows me to soak these old bones of mines. Getting in and out is no problem. Only complaint I have is I never want to get out of it because it is so wonderful. Jets ate great I got both the Jacuzzi and micro air oxygen jets.
Get hot tub fix on
Created the exact spa tub we wanted. Great people and customer service .
I purchased the oval Zen tub a few months ago with regeneration system. I have never been happier with how much it helped me. My joints hurt less and I have less visits to the chiropractor. Definitely recommend this store. The staff is so knowledgeable and friendly.
bought my Hydtomassage tub 8 years ago and I'm glad I did! To this day it's still an amazing tub. I think I'll be using it tonight, in fact!